FAQ's
What makes Frame X different? Why should I choose you?
Frame X isn’t just a design service; we’re your creative growth partner. While many agencies may offer visuals, we combine strategic thinking with powerful storytelling. Every project we take on is designed to elevate your brand identity and connect with your audience. Our edge lies in our ability to blend business goals with bold creativity so your brand doesn’t just look good, it performs better.
What exactly is included in your services?
We offer a complete suite of digital creative services. This includes brand identity design (logo, colors, typography, tone), website design and development (custom-built, responsive, SEO-friendly), social media content creation and management, and online advertising (Facebook, Instagram, Google ads). Whether you need a brand from scratch or want to scale your existing one, we provide strategy-driven solutions tailored to your goals.
How long does a project take and what’s the cost?
Most projects range from 4 to 8 weeks depending on scope. Branding-only packages are faster; full websites with ads and content take longer. As for cost, we provide clear, custom pricing once we understand your goals. We don’t do “one size fits all” each proposal outlines deliverables, timelines, and staged payments. You’ll always know what you’re paying for and when.
Will I own my website and graphics when it’s done?
Yes, 100%. Once the project is completed and final payment is made, you own everything: logo files, design assets, source files, and full website access. We believe in empowering clients, not locking them in.
Will I be able to update the site myself later?
Absolutely. We build on CMS platforms like WordPress or Webflow, which are user-friendly. You’ll be able to change content, add images, update blogs—no coding required. We also provide tutorials or a quick training session if you want to handle edits yourself.
Can I manage the website myself after the launch?
Yes, that’s one of our goals. You’ll have full access and editing rights to your site. We can even create a quick training video to show you how to update your content or manage pages, so you’re never stuck.
Do you write the content too?
We do. If you don’t already have website copy or ad text, we offer copywriting services. Our writers craft messaging that matches your voice, speaks to your audience, and is optimized for results. We can also help you brainstorm taglines and brand messaging if needed.
Do you offer a-la-carte services or only full packages?
We offer both. If you only need a logo, website, or a few social designs, we’re happy to provide those individually. If you need everything from branding to launch campaigns, we’ll bundle the services to fit your needs and budget.
Can you work with an existing brand or website without starting from scratch?
We often work with businesses that already have a website or brand identity but need improvements. We evaluate what’s worth keeping, what needs updating, and where the biggest growth potential lies. It’s a practical way to evolve without losing your current audience.
What do you need from me to get started?
We’ll guide you through a short discovery questionnaire. We may ask for brand references, examples you like, any current materials, and a clear understanding of your goals and timeline. Don’t worry if you’re unsure we’ll help you figure things out step by step.
Do you provide support after launch?
Yes, we offer post-launch support. Whether it’s fixing bugs, making small updates, monitoring ad campaigns, or providing content support, we’re here to ensure your brand continues to thrive after handover. Monthly support retainers are available for long-term maintenance.
How many revisions do you include?
Each project comes with 2 to 3 rounds of revisions per phase (branding, website, or ads). That means you’ll have ample opportunity to give feedback and tweak things. If you need more revisions beyond that, we can accommodate them at a pre-discussed rate.
Do you offer SEO or social media advertising?
Yes. Every website comes with basic on-page SEO (meta titles, descriptions, alt text, speed optimization). For ads, we plan and run paid campaigns on platforms like Facebook, Instagram, and Google. This includes ad creatives, copywriting, targeting, and performance tracking.
Who is your ideal client? Do you only work with small businesses?
We work with startups, small businesses, and mid-sized brands across various industries. If you value design, want to grow strategically, and are ready to invest in your brand we’re a great fit for you. Our process is collaborative, and we love working with decision-makers who are passionate about their work.
What if I already have a logo or brand identity? Can you work with that?
Yes. If your current branding has value or recognition, we can build upon it. We’ll assess whether a refresh is needed or whether we should use the existing identity as a foundation. We never force a rebrand unless it’s truly necessary.
What platforms do you use to build websites?
We use WordPress, Webflow, or Shopify depending on the client’s needs. WordPress offers flexibility and scalability; Webflow is great for design-heavy sites, and Shopify is ideal for e-commerce businesses. We’ll recommend the best option based on your goals.
Can you design social media templates or manage my Instagram?
Yes. We offer both one-time design packages (like branded social templates) and monthly social media management plans. This can include content creation, scheduling, analytics, hashtag strategy, and engagement monitoring.
Can you run ads for me?
Yes. We handle everything from ad strategy to creative design to performance tracking. Whether it’s Facebook/Instagram ads or Google PPC campaigns, we’ll manage your campaigns, optimize them, and send you regular reports.
What happens after the project ends? Will I be left on my own?
Never. We always provide final files and training where needed, but we also offer post-project support. This could include ongoing updates, social content creation, maintenance, or campaign tweaks. We’re here as long as you need us.
How do I get started if I’m ready to work with you?
Just reach out through our contact form or send us a message. We’ll have a no-pressure conversation to understand your goals. From there, we’ll send you a detailed proposal and timeline. Once the first deposit is made, your project officially begins.
